Neapco Components

Customer Service Representative

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Named as one of the fastest growing private companies in the United States by Crain’s Fast 50 and Inc. Magazine and recently awarded with the Corp! Magazine 2018 Economic Bright Spot Award in the Enterprise Business category, Neapco designs, manufactures and distributes OEM driveline products for automotive and non-automotive applications throughout the globe. To guarantee high-performance but competitively priced products, we combine low-cost sourcing of materials, innovative in-house design, efficient production and quality assurance processes with high quality people.  

Neapco recognizes that our team members are our most valuable asset, and we are committed to providing them with a safe, drug-free workplace fostering respect and ethical treatment. Unlawful discrimination in employment decisions based on race, color, religion, ethnic/national origin, age, sex, veteran status, disability or any similar protected status is strictly prohibited. In return for their expertise and shared commitment to our goals, we offer our team members competitive salaries and a comprehensive benefits package.

Job Code: Customer Service Representative
Posted On: Tuesday, 2nd October 2018
Department: Sales
Shift: 1st
Location: Beatrice, Nebraska
501 Sargent Street, Beatrice, NE 68310
Job Type:
Salary
Education: 2 Year Degree

Job Description:

GENERAL RESPONSIBILITIES:

  • Respond and communicate on all customer communication avenues such as phone, internet chat and e-mail in a timely manner.
  • Engage in and maintain customer relations through positivity, professionalism and accuracy when addressing daily customer matters.
  • Responsible for maintaining customer territory to include inquiries, orders, shipments, tracking payments, and returns.
  • Provide feedback to internal team and Regional Sales Managers on issues / customer concerns.
  • Troubleshoot customer concerns and issues.
  • Effective communication across multi-departments within the company
  • Achieve established goals or deadlines set for the department.
  • Complete all required paperwork and/or data entry.
  • Assist with other projects or duties as assigned.

 

Preferred Skills:

  • English speaking skills required; Spanish speaking skills highly preferred.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) required.
  • Excellent verbal and written communication skills with high-level attention to detail.
  • Excellent organizational skills and proven ability to multi-task.
  • Excellent work history, attendance, initiative and drive to succeed.
  • Maintain excellent communication and relationship with others; be a team player; maintain a positive attitude.
  • Foster a team-oriented environment.

 

EDUCATION:

  • Two or more years of customer service experience preferably in the Automotive Aftermarket
  • High school diploma/GED equivalent. Some college or bachelor’s degree preferred.