Neapco Holdings

IT/Desktop Support

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Named as one of the fastest growing private companies in the United States by Crain’s Fast 50 and Inc. Magazine, Neapco designs, manufactures and distributes OEM driveline products for automotive and non-automotive applications throughout the globe. To guarantee high-performance but competitively priced products, we combine low-cost sourcing of materials, innovative in-house design, efficient production and quality assurance processes with high quality people.

Neapco recognizes that our team members are our most valuable asset, and we are committed to providing them with a safe, drug-free workplace fostering respect and ethical treatment. Unlawful discrimination in employment decisions based on race, color, religion, ethnic/national origin, age, sex, veteran status, disability or any similar protected status is strictly prohibited. In return for their expertise and shared commitment to our goals, we offer our team members competitive salaries and a comprehensive benefits package.


Job Code: IT/Desktop Support
Posted On: Tuesday, 5th February 2019
Location: Farmington Hills, Michigan
World Headquarters
38900 Hills Tech Drive, Farmington Hills, MI 48111
Job Type:
Education: Other Diploma/Certificate

Job Description:

Assist Neapco team members with issues arising from everyday computer use. Activities may include application troubleshooting and installation, account and email setup, new/replacement computer deployments, trouble ticket logging, and general networking tasks. Identify, research, and resolve issues, maintain trouble ticket logging and escalation, and other activities required to support IT team objectives. May include occasional remote technical support.

Essential Duties & Responsibilities:

  • Help Desk and support requests through ticketing system, in person, and/or phone
  • Follow up on outstanding requests to ensure timely resolution
  • Help to maintain user accounts and hardware as part of on-boarding and off-boarding processes
  • Support for audio and video conferencing equipment
  • Maintain and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed



Preferred Skills:


  • Ability to work in a dynamic team environment
  • Experience with Windows operating systems, including Windows 10, 7, and XP
  • Experience with Office 365 and Office applications
  • Familiarity with email services - Microsoft Exchange, Office 365
  • Familiar with PC hardware, including Dell, Apple
  • Experience supporting Mobile devices (iOS, Android) and computer peripherals
  • Familiarity with conference room hardware technologies – Lifesize, Skype for Business, web cameras, etc.
  • Familiarity with audio/video conferencing and scheduling concepts
  • Familiarity with VoIP (ShoreTel/Mitel) phone system and administration
  • Basic networking skills for troubleshooting
  • Exposure to IT ticketing or Helpdesk system
  • Experience supporting Windows servers and Active Directory
  • Familiarity with Windows Group Policy Objects (GPO)
  • Strong customer service and troubleshooting skills
  • Good communication skills, verbal and written
  • Good at multitasking and prioritizing issues


  • 2+ years relevant helpdesk, PC support experience in a Windows based environment.
  • College diploma or university degree in the field of computer science with related area of focus, or applied work experience.
  • Working knowledge of computer hardware and software fundamentals.
  • A+ certification, MCSA certification, CCNA certification a plus.